Shipping & Delivery Information
Shipping Information
We use Australia Post and once a parcel has left our warehouse we cannot make it move any faster. Australia Post estimates standard post delivery takes between 3-6 business days and Express is only guaranteed if you are within the Australia Post Express Network - click here for more information.
Parcels for New Zealand should take into account up to 7 business days for delivery. Other countries should take up to 2 weeks or more.
Within Australia
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Standard Shipping |
Express Shipping |
|
Free Shipping over $79 |
Free Shipping over $100 |
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Under $79 Shipping Fee is $10.95 |
Under $100 Shipping Fee is $13.95 |
|
Delivery time is 3 - 7 business days |
Delivery time is 2 - 5 business days |
New Zealand
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$12 Shipping Fee for orders over $70 |
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$19.95 Shipping Fee for orders over $30 |
|
Delivery time is 7 - 10 business days |
USA
(Minimum order value to ship to United States is $50)*All Prices in AUD
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$35 Standard Delivery Fee for orders over $50 |
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$45 Standard Delivery Fee for orders over $100 |
| Delivery time is 6-20 Working Days |
Europe
(Minimum order value to ship to United States is $50)*All Prices in AUD
|
$35 Standard Delivery Fee for orders over $50 |
|
$45 Standard Delivery Fee for orders over $100 |
| Delivery time is 6-20 Working Days |
Asia
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$30 Standard Delivery Fee for orders over $40 |
|
$40 Standard Delivery Fee for orders over $100 |
| Delivery time is 6-15 Working Days |
FAQ - Frequently Asked Questions
How do I track my order?
When your parcel is despatched from our warehouse you will be emailed a shipping confirmation email with an Australia Post tracking number. You can track this on the Australia Post website here.
Where is my order?
We advise that you check your email to see if you have received a shipping confirmation from us. Your order should be shipped and confirmed within 72 hours of placement. If you haven't received a confirmation email with a tracking number please contact us. Your parcels delivery time will vary depending on your choice of shipping method, your location, weekends, public holidays and other peak periods such as Christmas.
My order didn't arrive?
If your order hasn't arrived you are best to contact Australia Post first and lodge an inquiry. You can also reach out to our friendly customer service team for additional support here.
What is your returns policy?
Refunds and exchanges are allowed within 30 days of the original purchase date. All postage and insurance costs involved in returning products to Addison Road are the responsibility of the purchaser except in the case of items received damaged or faulty.
You can view our full exchange and refund policy here.
Terms and Conditions:
- Orders are processed and despatched within 1-2 business days.
- Addison Road does not refund international shipping costs and reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs.
- Addison Road are legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs if they require it.
- We use Australia Post and once a parcel has left our warehouse we cannot make it move any faster. For more information on Australia Post Christmas impacts - click here.
- Australia Post estimates standard post delivery takes between 3-6 business days and Express is only guaranteed if you are within the Australia Post Express Network - click here for more information.
- Parcels for New Zealand should take into account up to 7 business days for delivery. Other countries should take up to 2 weeks or more.
